Frequently Asked Questions

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No. Firstly you risk sharing your germs with the therapist and the therapist also comes into contact with other people and puts those clients at risk also.

Secondly, when you are being massaged, lymph is being circulated around your body. In simple terms the therapist will be pushing the sickness around your body which will make you feel worse, not better. The pressure, heat and movement puts your circulatory and immune systems under more pressure while you unwell.

Please reschedule your appointment when you have fully recovered.

Depending on whether you book a 60- or 90-minute treatment, that is how long the treatment is for.

The treatment includes the whole experience. From arriving, assessing, treating and reassessing.

Depending on what reasons you have come in to receive the treatment will all depend on the length of time needed to assess etc. It is the therapists goal to give you as much massage time as they can, considering the other elements.

Yes. The intake form is important to have all the details that are necessary to ensure all measures and precautions are taken in your treatment. The form will outline any health issues or medications the therapists need to be aware of. It will also have space for an emergency contact and what the reasons are that you are requiring a massage.

There will also be a section where health fund details can be filled, this will help the online process of rebates easier.

You can also safely save CC details into your form and payments can be processed this way after each treatment.

This is very dependent on what issue you are having treated at the time and your therapist can discuss this at the time of your appointments.

Regular appointments will benefit your long term wellness goals. There's not always time to work sufficiently on the whole body and different areas will need focus at various times. Massage is an investment for your overall health.

You choose what you'd like to wear during your treatment. The amount of clothing removed is dependent on what you are comfortable with and towels are always used to ensure appropriate draping so that you can be assured privacy.

In any situation, it is important that you always keep underwear on.

 You can go to the Book Now tab at the top of our website page and this will take you directly to the My Appointments page.

Another alternative is that you can send a message direct from the website, call or text the number in the contacts or send an email and the therapist will be in touch.

Please be at home on time for your appointment. The time has been specifically arranged for you. 

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours.

Full payment for your scheduled services will be expected.

You can log into the My Appointments system yourself and reschedule it or cancel if you are doing it within the given time limit. 

If this is not possible please call or text within 24 hours to cancel. Treatments are usually booked in advance and without walk ins it is difficult to fill last minute cancellations.